Refund Policy

Thirty-Day Returns and Exchanges — Policy Standard

At Owala, a customer may request a no-reason return or exchange within 30 days after the order is delivered. The request must be opened before the 30-day period ends.

Return Shipping Responsibility — Policy Standard

At Owala, we also pay return shipping when an item is damaged, defective, incorrect, or missing from the shipment. Owala pays return shipping for every approved no-reason return or exchange.

Condition of Returned Goods — Policy Standard

At Owala, return the product with its included components and original packaging when reasonably possible. Inspection comparable to an in-store review is permitted, but damage caused by handling beyond what is reasonably necessary may affect the offered remedy, subject to non-waivable consumer rights.

Items Excluded from No-Reason Returns — Policy Standard

At Owala, these exclusions never limit a customer's rights when an item is damaged, defective, incorrect, or incomplete. Customized or personalized products, clearance or Final Sale products, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for a no-reason return.

Refund Timing — Policy Standard

At Owala, once a return has been received, inspected, and approved, the refund is sent to the original payment method within 5–10 business days. A bank or card issuer may require additional processing time before the credit appears.

How to Start — Policy Standard

At Owala, after approval, we provide return instructions and a prepaid label or an equivalent arrangement that does not charge the customer for return shipping. Contact Support@owillox.shop before sending anything back.

Cancellations and Return Address — Policy Standard

At Owala, an order may be cancelled before shipment by contacting us promptly. After shipment, the request is handled under this Refund Policy, and the default return address is 1921 127th Ave NW, Minneapolis, Minnesota, 55448, United States.

Business Contact Information

Business name: Owala
Brand or store name: Owala
Physical and default return address: 1921 127th Ave NW, Minneapolis, Minnesota, 55448, United States
Contact email: Support@owillox.shop
Telephone: (561) 596-8366