Payment Policy

About Credit/Debit Card — Policy Standard

At Owala, we do not store complete card numbers or card security codes. Credit and debit card payments are handled through Shopify and authorized payment providers using encrypted payment flows.

Authorization and Verification — Policy Standard

At Owala, we may review or cancel an order when authorization fails or a material fraud risk is identified. A card issuer may approve, decline, or place a temporary authorization hold on a transaction and may request additional verification.

Billing Accuracy — Policy Standard

At Owala, customers are responsible for accurate cardholder, billing, and contact information. If a payment is declined, the customer should verify the submitted details or contact the issuing bank.

Taxes — Policy Standard

At Owala, applicable sales, use, and similar taxes are calculated and collected when required by law. No fixed tax exemption is promised, and the amount displayed at checkout depends on the order and applicable rules.

Currency and Accepted Cards — Policy Standard

At Owala, all checkout prices and charges are stated in U.S. dollars (USD). Supported card brands include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover; the methods offered for an individual order are displayed at checkout.

Refunds to the Original Method — Policy Standard

At Owala, after an eligible return is received, inspected, and approved, the refund is issued to the original payment method within 5–10 business days. The financial institution may take additional time to post the credit.

Business Contact Information

Business name: Owala
Brand or store name: Owala
Physical and default return address: 1921 127th Ave NW, Minneapolis, Minnesota, 55448, United States
Contact email: Support@owillox.shop
Telephone: (561) 596-8366