Contact Us

Customer Care — Our Approach

At Owala, our customer care team assists with product questions, ordering, free U.S. shipping, tracking, returns, exchanges, payments, privacy rights, and other store matters.

Service Hours — Our Approach

At Owala, customer service is offered Monday to Friday, 9:00 AM–5:00 PM (America/Chicago). Messages received outside those hours are reviewed during the next service period.

Order and Return Requests — Our Approach

At Owala, do not send a return until approval, instructions, and a prepaid label or equivalent merchant-paid arrangement have been provided. Include the order number when asking about an existing purchase.

Business Contact Information

Business name: Owala
Brand or store name: Owala
Physical and default return address: 1921 127th Ave NW, Minneapolis, Minnesota, 55448, United States
Contact email: Support@owillox.shop
Telephone: (561) 596-8366